Happy Clients

Bob A., Big Bear Lake, CA

One of the best companies I've had the pleasure to work with. The technician, Jhonthan Urbina was articulate, professional, took his time, crawled in the attic and examined the equipment (it was at least 110 degrees up there) he took pictures and then he explained the problems and the suggested repairs and upgrades that needed to be done on the equipment. I would highly recommend this company and Jhonthan. Truly exceptional service!

Bob Angilella, Rancho Mirage, CA

Sharon W., Palm Desert, CA

Ac blowing hot air, called priority one at 8am and representative here after noon. Great service. Fixed problem and gave maintenance suggestions for futureProfessional employees, great service. Now I'm in tip top shape. Thank you priority!

Chris H., Murrieta, CA

We just had a wonderful experience with Priority One. Roy, from Priority One, came out promptly, diagnosed the problem, and repaired the air conditioning at a very reasonable price. He also found many problems caused by a poor installation job from an obviously inferior company who we made the mistake of hiring a few years ago to install a new unit. We will be hiring Priority One to reinstall the unit correctly in the next couple of weeks. Thank you Priority One Air Conditioning for doing such a fantastic job.

Melissa S., Palos Verdes Estates, CA

I had a renter in my vacation home and was desperate to get the AC back on for my renter. I called Priority One and a lovely lady answered the phone & had the work done right away. She was kind, honest and upfront with pricing. I would highly recommend Priority One Air Conditioning and Heating!

Eric G., Long Beach, CA

Come out within an hour on SATURDAY to fix an issue on the roof where the AC unit is located. Knew the complex. Gave me a quote immediately.....ended up not being covered under warranty, but was back up and running in no time.

Jesse T., Palm Desert, CA

Roy and his team at Priority One are first class. Within 3 hours of calling them to asess and fix my non-working central AC he and his team arrived to save the day. They pin-pointed and resolved the issue very quickly and reasonably.

If you are looking for a reliable, effective and honest company to fix/service your AC or heating needs -Look no further. Roy and Priority One are true professionals in every sense of the word. I highly recommend Priority One to anyone and everyone who may be in need.

Thanks guys!

Isy W., Porter Ranch, CA

Haven't called them before, but definitely will from now on. They were first class right from the first call to make an appointment, then the call back to confirm an hour before scheduled time and finally the service call itself. Leah was extremely friendly and efficient on the phone and the serviceman (Jhonathan) was outstanding. He did a complete service and got my system running extremely well and then he installed a wifi thermostat which works fine. All in all .... TERRIFIC!

Kevin M., Burlingame, CA

Priority One wasn't the first call we made to repair/replace one of our A/C units, but it was the Right call! The original provider told us that we needed to replace our failed unit due to it's age. It made sense and they gave us quote to replace the unit.

We then called Priority One to get a second quote on a new unit. Roy looked at the unit closely and saw that it could be fixed. He procured the part, had us cool in no time, and saved us a few thousand dollars!!

I'd give 6 stars if I could.

Dale A., Downtown, San Diego, CA

Called Roy for service call over the weekend. Quick and reliable service. Like the previous reviews here..they are spot on.My house was 100F when he got here and now back to 75F. Thanks

James C., Brentwood, CA

As a General Building Contractor for over 30 years, I have had the opportunity to work with countless service professionals in many trades. When it came time to install a new cooling and heating system in my home, I called Roy Meghnagi and the folks at Priority One. They were careful to recommend the most reliable product with the best warranty and their installation work was professional, neat and clean. And they continue to care for my system to make sure that it is in peak operating performance with an annual maintenance contract. I am happy to recommend Priority One to anyone looking for the best value your investment and personal service without equal.

James C., Co-Host On The House with the Carey Bros. Radio Show
Author Home Maintenance For Dummies

Fred P., Rancho Sante Fe, CA

We have worked with Roy and Priority One for several years. Simply stated ... great guy, great value, great service ... without exception. We strongly recommend Roy.

Fred P.

Tfrost S., Palm Desert, CA

My a/c stopped working recently and a friend of mine highly recommended Roy at Priority One for a service call. He arrived promptly at the scheduled time and quickly diagnosed the problem as only a blown fuse. I was relieved to know that it was only a minor issue. Roy could of told me the problem was something major and I probably would of never known. Not only is Roy honest, but he's a genuinely nice guy too! This is a company that I will certainly use for my future heating and cooling needs.

Connie R., Vancouver, Canada

Fantastic service, after reading all the positive posts, I called Priority One and Roy came right away and fixed our problem! What a relief, he didn't try to "up sell" he dealt with our issues and we had our a/c back immediately!I would definitely recommend Priority One to everyone!

Thank you!

William M., Chicago, IL

On New Years Day, of all days, I had a heating problem at my condo.I called Priority One and within minutes my call was returned, the service procedure was explained, and I was assured of a appointment time. The technican showed at the promised time, was the consumate profesional, and solved the problem. I would recommend anyone needing Heating/AC service in the Coachella Valley to use this Company. Outstanding service.

Thank you!

Casey D., West Hollywood, CA

Priority One serviced and subsequently replaced one our AC units. They were prompt on the appointments, honest and took pride in their work; He even came out to fill our dying unit with freon so we would be cool until the new unit was installed. Highly recommend!

Loren B., Palm Desert, CA

As new residents in Palm Desert, we contacted about five air-conditioning companies. We selected Priority One because of their prompt response, punctual arrival to diagnose the problem with our current system, clearly laying out the options for a new system, and ultimately delivering on all promises professionally and in a timely manner. The owner Roy is a great guy with a huge amount of integrity and pride in making things right and being immediately available to come back and remedy problems if they arise. Roy's employees reflect his friendly, professional manner. We highly recommend Priority One to anyone who is search of the best company in the air conditioning and heating business in the desert. Save yourself the time and effort and go straight to Priority One.

Dennis S., Newport Beach, CA

Roy took great care of me., fixing my A/C blower and went the extra mile to make sure it was working properly. I think he's as honest a guy as there is. Would definitely use him again.

Jiji S., Palm Desert, CA

Once again, RYAN saved me and my AC! It's 120 degrees this weekend and my AC went out! He came out on a Saturday morning and fixed it within minutes. It only cost me $231! I have used Roy - Priority One, for years and he has ALWAYS been reliable and HONEST! THANK YOU RYAN! (I think his name was Ryan..)

paige m., Indian Wells, CA

Really just a great experience. Roy was professional and honest. He came same day when he didn't have too, my call for help was 630pm (110) (he was there by 7). Fixed my problem and it was very reasonable. He could not have been nicer and I just completely trusted him. I would recommend to anyone! I will use them again! It was 95 in the house when he got here and it was 75 when he left!! Sooo thankful! Can't say enough good things!

Leslie O., Rancho Mirage, CA

There are no better service professionals in the heating and cooling business than Roy and his team. Several years ago they installed a new air conditioner and did an outstanding job always checking things like vents, filters, fans and never overlooking even the smallest items. The pricing was more than fair for what I received. I also have a commercial glass door refrigeration unit where I store drinks and wine. The compressor stopped working last week and I was at a loss at who to call to repair it. I called Roy's office to see if they could possibly do the repair. Roy came out the next morning with Louis. Without any hesitation they went to work and now I have a working cooler. I am very happy to recommend Roy and his company. From Mary in the office to everyone on the team they are courteous, fair and always on time and leave with a job well done. What a pleasure, just when I had given up on customer service Priority One restored my confidence.

J.C., Palm Desert, CA

Thank you to Roy and his crew! Had a friend who was down on Father's Day, Roy was there, and just had them do major overhaul at my house and can't believe the difference! Roy is very conscious of needs and wants and economically just GETS IT DONE how you want it. Five stars all the way! Thank you Priority One!

Jeanette M., Palm Desert

Roy and his team at Priority One are prompt, efficient and a pleasure to deal with. Not only does he respond promptly to calls, but if needed, they are immediately dispatched and on-scene. We have used Priority One many times over a few years, including a few emergencies -- and they are above and beyond a first class operation. Expect an honest diagnosis, prompt repair and very fair prices. We can't say enough positive things about Roy's honesty and professionalism. Now, if we could only find a pool company, gardener and other service technicians in the desert to service our household needs like Roy and his Priority One team -- the world would be a better place.

Charlie C., Palm Desert, CA

We have used their service for 14 years - 2 ac's, 2 furnaces, a water heater and circulation pump, and a new swamp cooler. Fair, prompt, accommodating, and friendly. I have referred Priority One many times to neighbors and friends; all who have called to thank me. It really doesn't get any better than Priority One HVAC.

Herb K., Los Angeles, CA

Priorty One gave me an estimate for cleaning ,repairing and replacing air conditioning ducts and registers, in my house in Bermuda Dunes. They showed up on time, explained what they were going to do, to include repairs found during their inspection and what it would cost. I chose them because of the favorable reviews I read by previous customers. They showed up when they said they would, used state of the art equipment, and were thorough in doing the job, to include cleaning the motor in the unit (Caked in dust and dirt....and looked brand new , after cleaning) The new registers provide a more efficient air flow and the area around the old registers were left spotless. You can feel the air flowing through the registers, with less effort on the air conditioning unit .This was not a $39 duct cleaning service that you see in the coupons on line, but a complete service that has brought the Air condition unit to near new status.

Thank You. Herb K.